Frequently Asked Questions
Shipping & Delivery
We ship all orders from NSW via Australia Post, unless we have a specific request to use another mailing or courier service.
Please contact us at: info@thementalloadco.com if you would like to discuss.
How much does shipping cost?
We offer $10 flat rate shipping Australia-wide.
Do you offer free delivery?
Yes! Enjoy free delivery on orders over $100.
Is express shipping available?
Yes, express shipping is available at checkout.
Estimated Delivery Times using Australia Post
| Destination | Estimated Delivery |
|---|---|
| Sydney Metro | 1–2 business days |
| Regional NSW | 2–4 business days |
| ACT | 1–3 business days |
| Melbourne & Regional VIC | 2–4 business days |
| Brisbane & Regional QLD | 2–5 business days |
| Adelaide & Regional SA | 3–5 business days |
| Hobart & Regional TAS | 4–6 business days |
| Perth & Regional WA | 5–7 business days |
| Darwin & Regional NT | 5–8 business days |
| Remote Areas Australia-wide | 6–10 business days |
Order Processing
Orders are typically packed and dispatched within 1 business day. During busy periods (such as Mother's Day, Christmas and R U OK? Day), dispatch may take a little longer.
Once your order has been shipped, you'll receive a tracking email so you can follow your hamper all the way to its destination.
Sending as a Gift?
Buying as a gift? We recommend ordering a few days early to allow for any unexpected carrier delays—especially if your recipient lives in a regional or remote area.
Please note that delivery estimates are provided by Australia Post and are intended as a guide only.
Can I include a personalised gift note?
Absolutely! Every order includes the option to add a personalised gift note. This information is collected at checkout.
Can I send a gift directly to someone?
Absolutely! You can enter the recipient's information at checkout.
Is the price shown to the recipient?
No, the price will not be displayed to the recipient when they receive the gift.
Orders
How do I track my order?
Once your order is dispatched, you'll receive a tracking number via email.
Can I change or cancel my order?
Please contact us as soon as possible if you need to make changes to your order.